Terms and Conditions
These General Conditions on Travel are an integral part of the Contract, i.e. the invoice that has the power of a Contract (and the voucher as the final document enclosed by the agency to the traveller), for the tourist arrangement concluded between:
Memula d.o.o. – travel agency, OIB: 49663429219, 21000, Split (hereinafter: the Agency) and the contractor of the travel (hereinafter: the Traveller) who signs up for a tourist arrangement.
All data and the conditions in the programme and in these General Conditions are binding both for the Agency and the Traveller.
Client may book the tour organized by Memula d.o.o. in our tourist agency, by telephone, or other means of remote communication, or with other authorized agents.
2. MEANS OF PAYMENT
• cash or credit card for domestic payments – bank payment slip, e-banking
• bank transfer from abroad
• online web shop
3. PAYMENT OPTIONS
• Payment of the entire amount for excursions and transfers bought in agency, through authorized agents, representatives of Memula d.o.o. or online.
• When Clients makes reservation for , SEMISUBMARINE OREBIĆ.
Be advised that this quotation is based on current currency exchange rates and may change due to rate fluctuation. Depending on the prevailing exchange rate at the time of final payment the price may increase or decrease accordingly. This is a quotation only and all services are subject to availability.
4. CANCELLATION POLICY
Client has the right to cancel the tour up to 24 hours and gets a 50% refund. Memula d.o.o. retains 50% of the paid amoung. Within 24 hours before start the experience is not possible to cancel in that case Memula retains 100% of the paid amount.
5. TOUR CANCELLATION OR CHANGE OF PROGRAMME BY Memula d.o.o.
Memula d.o.o. reserves the right to change the route due to unfavorable sea conditions or of any weather conditions that could endanger passengers. Final decision is made by the captain / skipper for benefit of all passengers.
6. TRAVEL DOCUMENTS
Memula d.o.o. sends a voucher to the client by e-mail upon receipt of booking or after purchasing services online. Client is required to show received voucher in the printout or electronic form before using reserved service.
While buying on the points of sale, client is obligated to take a bill which serves as credible document for the tour.
7. COLLECTION AND USE OF SERVICES
Services contained in order mentioned on the voucher may be implemented as following:
– Voucher serves as confirmation and purchase ticket for selected tour, transfer or any of the products referred to the agency.
– Client gives a voucher to agency representative upon arrival at the place of boarding for the transfer, tour, or some of the products referred to the agency. Voucher can be used only one time.
– Re-issuing vouchers in case of any loss shall be carried out in accordance with Terms and Conditions on the guest’s request. In that case, client contacts Memula d.o.o. with a request for reissuing the voucher.
8. PAYMENT INFORMATIONS
Payments made through credit cards are executed by secured Borgun connections.
PayPal accepts all Major Credit Cards.
Credit card numbers are not stored on our website and are not accessible to unauthorized persons.
9. CREDIT CARD PAYMENT SECURITY, CONVERSION STATEMENT AND PROTECTION OF INFORMATIONS
Client can make a payment for online reservation with credit and / or debit cards: MasterCard ®, Maestro ®, Visa ®, China UnionPay , JCB ®, Diners ®. Client’s card is charged immediately by Memula d.o.o. upon transaction.
Credit card charge is done in Croatian Kuna (HRK). The amount of the Croatian Kuna which will be charged through client’s credit card gets the conversion of Euro in Croatian Kunas at the rate established for the price lists (middle exchange rate of Croatian National Bank). Credit card companies charge your card converted into your local currency in Croatian Kuna, using exchange rate valid in your country. Accordingly, there are possibilities of minimum deviation of prices in Euro highlighted on our website.
We commit ourselves to protect the client’s personal data in the manner that we collect only essential basic information about guests/end users that are required to fulfill our obligations; we inform clients of information collection and regularly give them a choice about their data, including the decision whether they wish to have their name used or removed from the lists used in marketing campaigns. All information provided will be kept strictly confidential and accessible only to employees who need those information to perform their job. All our employees and business partners are responsible for respecting the policy rules.
11. PHOTO POLICY
By entering Memula d.o.o. speedboat tours and or events, you consent to interview(s), photography, audio recording, video recording and its/their release, publication, exhibition, or reproduction to be used for news, web casts, promotional purposes, telecasts, advertising, inclusion on web sites, or any other purpose by Memula d.o.o., and its affiliates and representatives. You release the company, its officers and employees, and each and all persons involved from any liability connected with the taking, recording, digitizing, or publication of interviews, photographs, computer images, video and/or sound recordings.
By entering Memula d.o.o. events, you waive all rights you may have to any claims for payment or royalties in connection with any exhibition, streaming, web-casting, televising, or other publication of these materials, regardless of the purpose or sponsoring of such exhibiting, broadcasting, web-casting, or other publication irrespective of whether a fee for admission or sponsorship is charged. You also waive any right to inspect or approve any photograph, video, or audio recording taken by Memula d.o.o. or the person or entity designated to do so by the company.
Memula d.o.o. reserves the right to use any photograph and/or recording taken on company property or at any event sponsored by the company without the express written permission of those included within the photograph or recording. Memula d.o.o. use the photograph and/or recording in publications or other media material produced, used, or contracted by the company, including but not limited to: brochures, invitations, books, newspapers, magazines, television, websites, etc.
Images are strictly prohibited from being reproduced, copied, or altered in any way other than by Memula d.o.o. and its official representatives.
If you prefer not to be included in photographs or recordings, please step away from the camera or inform the photographer if you have inadvertently been included. Photographers may honor such requests at their own discretion.
Memula d.o.o. is not obligated nor required to remove your voice or likeness from any interview(s), photography, audio recording, video recording, publications, exhibitions, or reproduction to be used for news, web casts, promotional purposes, telecasts, advertising, inclusion on web sites, or any other purpose, but will consider removing and may remove any photographs or recordings at the written request of the individual.
12. RULES AND CONDITIONS OF WEBSITE USAGE xxx
Memula d.o.o. is the owner of the computer reservation system in real time/online booking, through which to the users of that websites allows direct access to sales channels transfers, excursions and other services offering various tourism products/services.
13. INFORMATION AUTHENTICITY AND ACCURACY
You can find general tourist information on tour providers / tourist services and the associated services products/services, and carry out their contracting, purchasing products/services on our website. Memula d.o.o. is obliged to take all measures to accurate correct and quality informations to its clients. All the information, data and images related to a particular service / products, Memula d.o.o. collects from service providers and assumes no responsibility for errors and / or omissions in this or any other part of the website.
14. ACCEPTANCE OF TERMS AND CONDITIONS
By confirming the reservation, client confirms that he had read, understood and accepted Terms and Conditions of Memula d.o.o.
Client has a right to complain to the unfulfilled contractual services. He is required to file a written complaint to the Agency, and maximum up to seven days of the tour. Complaints filed after the expiration of seven days will not be taken into consideration. We emphasize that it is in the interest of passengers to act in good faith and express the desire to resolve the complaint during the tour, and their written complaint to the service provider on the spot and the service provider requested a written confirmation that the complaint was received. The agency shall make a written decision on the complaint within 14 days of receipt and the manner in which the complaint was received (e-mail, mail or hand delivery to which will be answered by written mail with return receipt). If case of Agency failure to meet the programe or part of the service, client is entitled to compensation in the amount of the actual value of the unused services and can not include services already provided, or the total amount of services/ products.
16. NOTICE ON FILING CLIENT’S COMPLAINTS
Pursuant to Article 8 Paragraph 2 of the Law on Consumer Protection (Narodne novine Official Gazette No. 79/07 and 125/07 – corr. 79/09 and 89/09 – corr., 133/09), we inform our clients that complaints regarding the quality of our services can be submitted in writing to:
HR 21000 Split
or e-mail firstname.lastname@example.org
You will receive a response to your complaint in writing within 15 days of receipt of the complaint. Required information: name and surname of the person filing the complaint, the exact address for submission of responses.
17. Memula d.o.o. OBLIGATIONS
Memula d.o.o. undertakes to take care about providing services and the selection of service providers in accordance with the best business practices, and to take care of the client’s rights and interests in compliance with the best tourism practices. Memula d.o.o. undertakes to provide the client with all the contracted services for a particular package, and to provide answers in case of possible failure to perform services or a part of services. Memula d.o.o. shall fulfill all the obligations stated in its programs fully and as described, except in the event of Force Majeure or changed circumstances. In such cases, Memula d.o.o. shall offer a substitute solution if possible. Memula d.o.o. is not obliged to provide services beyond these Terms and Conditions.
18. CLIENTS OBLIGATIONS
Client undertakes to personally meet the conditions anticipated by the Republic of Croatia’s regulations and the country through which or to which they travel, and to observe the house rules in hotel and other facilities, to cooperate with the representative of the organizer and with service providers. Client is personally responsible for any damages caused, particularly for the damages that are the result of failure to observe the contract and these Terms and Conditions. Client shall cover the incurred damages immediately at the hotel reception desk and at another place stipulated by the physical or legal entity who suffered the damages.
19. FINAL PROVISIONS
These Terms and Conditions are an integral part of the Contract that the client enters into with Memula d.o.o., i.e. an authorized supplier of boat trips and is allowed to organise such. Memula d.o.o. meets all law regulations of the Republic of Croatia. Possible/anticipated deviations from these Terms and Conditions must be stated with the text of the tour program, if dealing with tour operators – international travel organizers. By signing the contract, the client fully accepts the program and these Terms and Conditions. The issue of these Terms and Conditions makes all previous versions null and void.